Kiveton Pharmacy

HEALTH

Kiveton pharmacy is an online pharmacy registered with the General Pharmaceutical Council (GPhC) and operates under UK registered pharmacists.

HEALTH NEWS

As a new patient, you can simply nominate us for electronic prescriptions so your prescriptions come directly to us. We will dispense the medication and deliver it to you.

HEALTH A-Z

ABORTION

Find out what an abortion involves, how you can get one on the NHS, and what support is available to help you make a decision.

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BACTERIAL VAGINOSIS

Bacterial vaginosis (BV) is a common cause of unusual vaginal discharge. BV is not a sexually transmitted infection (STI), but it can increase your risk of getting an STI such as chlamydia.

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BAD BREATH

Find out what causes bad breath (halitosis), how to treat and prevent it, and when to seek medical advice.

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CAESAREAN SECTION

Find out why caesarean sections are carried out, whether you can ask for one, what they involve, and what the risks are.

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CANCER

Read about cancer, a condition where cells in a specific part of the body begin to reproduce uncontrollably. The cancerous cells can invade and destroy surrounding healthy tissue.

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CT SCAN

Read about why CT scans are carried out, and find out what happens before, during and after the scan.

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DANDRUFF

Find out what causes dandruff, what you can do to get rid of it and when to get medical advice.

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DECONGESTANTS

Decongestants are medicines that can provide short-term relief for a blocked or stuffy nose (nasal congestion). Find out about the different types and who can take them.

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DVT (DEEP VEIN THROMBOSIS)

Read about DVT (deep vein thrombosis), including how to tell if you have a DVT and treatment. Also, what causes DVT and how to reduce your chances of getting it.

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EAR INFECTIONS

Find out about ear infections, which are very common, particularly in children. See a GP if the infection does not settle in a couple of days.

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EARACHE

Earache and ear pain is common, particularly in young children. It’s not usually a sign of anything serious, but it can be painful.

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FAINTING

Read about fainting (syncope), a sudden temporary loss of consciousness that usually results in a fall.

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FALLS

Anyone can have a fall, but older people are more vulnerable and likely to fall, especially if they have a long-term health condition.

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FEBRILE SEIZURES

Febrile seizures (febrile convulsions) are fits that can happen when a child has a fever. They most often happen between the ages of 6 months and 3 years.

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GALLBLADDER CANCER

Understand more about gallbladder cancer, its symptoms, when to get medical help, testing and diagnosis, treatment and where to find help and support.

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GALLBLADDER REMOVAL

Read about gallbladder removal surgery (cholecystectomy), including why it’s done, what’s involved and what the potential risks are.

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GANGLION CYST

A ganglion cyst is a fluid-filled swelling that develops near a joint or tendon. The cyst can range from the size of a pea to the size of a golf ball.

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HAIR DYE REACTIONS

Reactions to hair dye are avoidable if you follow some simple safety advice. This page offers advice to anyone who uses permanent or semi-permanent hair dye, especially the darker-coloured dyes.

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HAIR LOSS

Hair loss can have many causes. Alopecia is the general medical term for hair loss. Find out when to see a GP and what treatments are available.

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ICHTHYOSIS

Find out about ichthyosis, a condition that causes widespread and persistent thick, dry, \”fish-scale\” skin.

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IMPETIGO

Find out about impetigo, a skin infection that’s very contagious but not usually serious. Read about the symptoms and when to get medical help, plus how it can be treated and prevented.

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JAUNDICE

Find out about jaundice, where the skin and the whites of the eyes turn yellow. It’s caused by a build-up of a substance called bilirubin.

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JET LAG

Find out what causes jet lag and what you can do to reduce its effects. Get plenty of rest before you travel and try adjusting your sleep routine to the time zone of the place you’re travelling to.

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KAPOSI’S SARCOMA

Read about Kaposi’s sarcoma, a rare type of cancer caused by the human herpesvirus 8 (HHV-8) virus. It affects the skin, mouth and sometimes the internal organs.

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KERATOSIS PILARIS

Read about keratosis pilaris, which is a common, harmless condition where the skin becomes rough and bumpy, as if covered in permanent goose pimples.

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KNEE PAIN

Sudden knee pain is often caused by overusing the knee or injuring it. Find out what you can do to treat it yourself and when to get medical help.

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LABIAL FUSION

Read about labial fusion. This is when the small inner lips around the entrance to the vagina become sealed together. It’s fairly common in girls under the age of 7. It usually gets better on its own, but can be treated with creams or, very rarely, surgery.

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MCADD

MCADD is a rare genetic condition where a person has problems breaking down fat for energy. Read about the symptoms, causes and outlook.

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MÉNIÈRE’S DISEASE

Ménière’s disease is a rare disorder that affects the inner ear. It can cause vertigo, tinnitus, hearing loss, and a feeling of pressure deep inside the ear.

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MRSA

Find out what MRSA is, how you get it, what the symptoms are, and how it’s treated.

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NSAIDS

Read about non-steroidal anti-inflammatory drugs (NSAIDs), a widely used medicine for relieving pain, reducing inflammation, and bringing down a high temperature (fever).

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ORAL THRUSH (MOUTH THRUSH)

Read more about oral thrush, which is usually harmless. It’s common in babies and older people with dentures. It can be easily treated with medicines prescribed by a GP.

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ORF

Read about orf, a viral skin disease that can be spread to humans by handling infected sheep and goats.

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PET SCAN

Find out about positron emission tomography (PET) scans and how these three-dimensional images of the inside of the body can be used.

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PIP BREAST IMPLANTS

Find out about faulty PIP breast implants, including why they are banned, and the latest safety information on removal and replacement.

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Q FEVER

Find out about Q fever, a bacterial infection that can be spread to humans by infected farm animals, its symptoms and what to do if you have it.

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RAYNAUD’S

Find out about Raynaud’s phenomenon, a common condition that affects the blood supply to certain parts of the body, usually the fingers and toes.

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RED EYE

Find out when to get medical advice if you have a red eye, and read about the most common causes.

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SARCOIDOSIS

Sarcoidosis is a rare condition that causes small patches of red and swollen tissue, called granulomas, to develop in the organs of the body.

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TEMPORAL ARTERITIS

Read about temporal arteritis (giant cell arteritis), a condition where arteries, usually in the head and neck, become inflamed. Find out what the symptoms are, how it’s treated and when to get medical help.

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UVEITIS

Find out about uveitis, a rare condition that causes inflammation of the middle layer of the eye, known as the uvea or uveal tract.

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VULVAL CANCER

Read more about the symptoms, causes and treatments of vulval cancer, which is a rare type of cancer that affects women.

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WARTS AND VERRUCAS

Read about warts and verrucas, which are small lumps on the skin. Find out what causes warts and verrucas, how they’re treated and when to get medical help.

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WATERING EYES

Find out about watering eyes, which can occur if too many tears are produced or they cannot drain away properly.

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WEIGHT LOSS SURGERY

Weight loss surgery is sometimes used as a treatment for people who are very obese. It can lead to significant weight loss and help improve many obesity-related conditions, such as type 2 diabetes or high blood pressure.

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WEST NILE VIRUS

Read about West Nile virus (WNV), a virus spread by mosquitoes that is found in many countries around the world.

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WHIPLASH

Find out about whiplash, how it happens, what the symptoms are and how it can be treated.

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WHOOPING COUGH

Find out about the symptoms of whooping cough, who’s at risk, when to get medical advice, and how it’s treated.

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WORMS IN HUMANS

Most worm infections are not serious and can be easily treated with medicine. Find out what different types of worms look like, when to get medical help, and how to treat and prevent infections.

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X-RAY

Read about how X-rays work, why they’re used, what happens before, during and after an X-ray, and what the risks are.

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YELLOW FEVER

Find out about yellow fever, including how it’s spread, where it’s found, what the symptoms are, how it’s treated, and the yellow fever vaccine.

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YOUR CONTRACEPTION GUIDE

Find out about the different methods of contraception (to prevent pregnancy) available on the NHS, plus where to get them and how to decide which method suits you. Including emergency contraception (the morning after pill, and IUD).

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YOUR GUIDE TO COSMETIC PROCEDURES

Your NHS Choices guide to cosmetic surgery and non-surgical cosmetic procedures. It includes information on risks, what to expect and what to do if something goes wrong, with links to other useful resources.

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YOUR PREGNANCY AND BABY GUIDE

All you need to know about pregnancy, birth and looking after a baby, including trying to get pregnant, foods to avoid, antenatal care, breastfeeding and bottle feeding

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Terms and Conditions of Sale

1 These Terms and Conditions of Sale

1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods or services on the www.kivetonpharmacy.com website.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products and to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2 Information about us and how to contact us

2.1 Who we are. We are OTC direct services ltd a company registered in England and Wales under the trading name of Kiveon deliver pharmacy. Our company registration number is 12239643 and our registered office address is: 43 Forthill road Sheffield S9 1BA, United Kingdom. Our registered VAT number is GB373807574.

2.2 How to contact us. You can contact us using the following email address pharmacy.fq716@nhs.net or by telephone using the following number 0114 698 0161.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

3 Our contract with you

3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because it may not be clinically appropriate to supply the product you have ordered, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline.

3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4 We only sell to the UK and EU. Our website is solely for the sale or supply of our products in the UK and EU. Unfortunately, we do not deliver to addresses outside the UK or EU.

3.5 English Language. We only provide treatment and advice in English and it will be your responsibility to ensure that you fully understand our advice.

3.6 Emergencies. You must not use our website or services for emergencies. In emergencies, you should consult your local doctor or the emergency department of your nearest hospital.

4 Our products

4.1 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

5 Your right to make changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (please refer to clause 8).

6 Our right to make changes

Changes to the products and/or services . We may change the product or our services offered on the website at any time which may include amendments required to reflect changes in relevant laws and regulatory requirements.

7 Providing the products

7.1 Delivery costs. The costs of delivery will be as displayed to you on our website.

7.2 When we will provide the products. We will deliver the products that are the subject of your order as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.

7.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.4 If you are not at home when the product is delivered. If no one is available at your address to take delivery, our delivery company will leave you a note informing you of how to rearrange delivery or collect the products from a local depot. We will only post the products through the letterbox without the need for a signature where you have specifically selected this option during the ordering process.

7.5 If you do not re-arrange delivery. After a failed delivery to you and you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.

7.6 Automatic delivery upgrades. In some instances, we may have to automatically upgrade your delivery method; if the shipment does not comply with the size constraints of your chosen delivery method or your chosen delivery method does not have adequate insurances. In these instances, we will not charge you any more for the upgrade.

7.7 Combination of orders. In the event that two or more orders are placed to the same address by the same account on the same day, we may combine the orders into one single delivery. This decision is ultimately at the discretion of the pharmacist on duty. You will not be charged any extra fees, nor will you be re-reimbursed for the cost of the delivery.

7.8 When you become responsible for the goods. The products which we deliver to you will be your responsibility from the time we deliver the product to the address you gave us.

7.9 When you own goods. You own a product which is goods once we have received payment in full.

7.10 What will happen if you do not give required information to us . We may need certain information from you so that we can supply the products to you, for example, the information you are asked to give us for the medical assessment prior to placing your order with us. If we require additional information, we will contact you to ask for this information. We will not be responsible for liability arising out of supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. We will also not be responsible for liability arising as a result of any incorrect or misleading information you have given us.

7.11 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product after an order has been accepted by us due to a change in relevant laws and regulatory requirements or where the supply of the product would not be clinically appropriate.

7.12 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product if we have already accepted your order. You may contact us to end the contract for a product if we suspend it and we will refund any sums you have paid in advance for the products that have not been supplied to you.

7.13 No right of re-supply. You agree that you will not sell, supply or make available the products we have supplied to you to any other person.

7.14 Mental Capacity Act 2005. You confirm that consent to care and treatment from our website has not been sought in line with the Mental Capacity Act 2005.

7.15 Testing Kits. In relation to any testing kit purchased through our website, you acknowledge that neither we nor the manufacturer of the test kits or the supplier of the testing services are able to guarantee the absolute effectiveness or accuracy of the test kit. Therefore, you acknowledge and accept that there may be instances where results obtained from a test kit may be inaccurate including the occurrence of a false positive or false negative result. Subject to the provisions in clause 12, we will not be liable for any inaccurate or other information arising from the results of a test kit and that you should seek medical advice from an appropriate healthcare professional if you think you may be suffering from a medical condition or have any specific queries on medical matters.

8 Your rights to end the contract

8.1 Ending the contract because of something we have done . You may be able to end a contract for a reason set out at (a) to (c) below. Where you decide to end the contract, the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:

(a) we have told you about an upcoming change to the product (please refer to clause 6);

(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(c) there is a risk that supply of the products may be significantly delayed because of events outside our control.

8.2 When you don’t have the right to change your mind. You will not be able to return any medicines which you have ordered if the return is not for any of the reasons set out in clause 8.1 above. Please note that the Consumer contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply to the sale of medicinal products under a prescription.

8.3 How we will refund you. If you are exercising your right to end a contract based on the reasons set out in clause 8.1, we will refund you the price you paid for any products which have not been despatched to you, by the method you used for payment.

9 Our rights to end the contract

9.1 We may end the contract if you break it . We may end the contract for a product at any time by writing to you if:

(a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;

(b) you do not, within a reasonable time, allow us to deliver the products to you.

10 If there is a problem with the product

10.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us.

10.2 Summary of your legal rights . We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.

11 Price and payment

11.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 11.3 for what happens if we discover an error in the price of the product you order.

11.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

11.3 What happens if we got the price wrong . It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

11.4 When you must pay and how you must pay . We accept payment with Visa, Mastercard and American Express credit and debit cards. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.

12 Our responsibility for loss or damage suffered by you

12.1 We are responsible to you for foreseeable loss and damage caused by us . If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so . This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.

12.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, loss of sales, loss of revenue, business interruption, business interruption, loss of business opportunity or for any indirect or consequential loss or damage.

13 How we may use your personal information

13.1 How we will use your personal information. We will use the personal information you provide to us:

(a) to supply the products to you;

(b) to process your payment for the products; and

(c) in accordance with our Privacy Policy and/or any other consents for information that you have given us.

14 Other important terms

14.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

14.2 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

14.3 If a court finds part of this contract illegal, the rest will continue in force . Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.4 Even if we delay in enforcing this contract, we can still enforce it later . If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

14.5 Which laws apply to this contract and where you may bring legal proceedings . These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you are a consumer and not resident in the UK, you may in some circumstances be permitted to bring proceedings in the EU member state in which you reside. If you are a business customer, then you agree to the exclusive jurisdiction of the English courts.